Almost every item we carry falls under our 10 Day Return Policy.

Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited. Please log in to your account on our website. All items must be returned via a traceable method with delivery confirmation to assure we receive your package. Any orders returned with out any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return. The Return Authorization Number Or Invoice Number must be written clearly on the outside of the box. Returns are generally processed within a week of receiving the product back. During Holiday season October, this process may take up to 2 to 4 weeks. WE SUGGEST THAT IF YOU NEED THE REPLACEMENT ITEM FASTER.. YOU MAY RE-ORDER THE APPROPRIATE SIZE.

The Following Items Are NEVER Returnable These items include

• Special Orders
• Discontinued Items
• Masks
• Make Up
• Wigs
• Hats.
• Sale Items
• Mascots.
• Props that require special delivery are also not returnable.

The following items are non-returnable:Any item that has been worn, used or altered. If you have any questions about the guidelines for a specific product, please contact Customer Care. Please note: Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages. There is a minimum 15% restocking fee. If you need a different size or costume, you must place a new order for the needed replacement items and return the items you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement items. All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.

• The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
  • Undergarments
  • Socks and stockings
  • Shoes & Boots (This does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Shoes that show wear or are missing the original packaging are will not be returnable.
  • Video tapes & CD's
  • Eye lashes
  • Wigs, beards, facial hair or any other artificial hair
    Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
  • Prosthetics, fangs or any other fake teeth
    Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
  • Cosmetics (unless returned in the original unopened and factory sealed package)
  • Any item that has been worn, used or altered

  If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.

  If you choose to call/email us about your return, please provide the following information:

  • Your e-mail address
  • Your order number
  • A brief description of the problem or why you are requesting return
  • Any item damage or shortage, if applicable
  Disclaimer: We are not responsible for any liabilities resulting from orders not arriving at a specific time or date and as part of the terms of conditions of sale of merchandise from this site allows us exclusion from all damages resulting from issues surrounding the shipments, delays or any other events. We try to ensure that all products arrive in a timely manner but in no way guarantee such delivery times.

Please contact us directly at: cs@onlinecostumestore.com for Customer Service:

Sales@onlinecostumestore.com for sales between the hours of 9am-5pm Monday-Friday Central Time. For Customer service issues. For tracking information try logging into your account.

Corporate Office Address:

D-Group - Costumers

Phone: 214-823-2111

10,000 N. Central Expressway, STE 1002

Dallas, Tx. 75231